LANGUAGE ACCESS

San Francisco’s Language Access Ordinance (LAO) requires all public-serving City Departments to inform all Limited English Proficient (LEP) persons who seek services, in their native language, of their right to request interpretation or translation; to translate written materials and signs that provide important information about the Department’s services or programs into the City’s three most common non-English languages (Chinese, Filipino, and Spanish); and to provide access to staff that speak these languages. Please reach out to the San Francisco Office of Civic Engagement and Immigrant Affairs should you have questions or concerns.